You’re busy running your business — you don’t need tech jargon. Here’s what RemoteAssist360 does, in simple terms.
Here’s a plain-English breakdown of what the RemoteAssist360 platform protects. Explained in plain English.
We scan every email in your mailboxes for fake messages that try to trick your staff into clicking dangerous links, opening infected attachments, or sending money to the wrong person. When we find something malicious, we automatically pull it out of everyone’s inbox — before anyone clicks.
Every laptop, desktop and server gets a lightweight security agent that blocks viruses, ransomware and other malware — including brand-new threats no one has seen before. If a device does get compromised, we automatically cut it off from the network to stop the attack spreading, then clean it up.
We watch every login to your Microsoft 365 accounts. If someone signs in from an unusual location, at a strange time, or starts doing things they don’t normally do, we investigate immediately. If an account is hijacked, we lock it down and revoke access within minutes — before the attacker can do damage.
We block dangerous websites, known phishing sites and risky web categories on every managed device — whether your team is in the office, at home or on the road. No VPN needed. If someone clicks a bad link, we stop it before the page even loads.
We watch the traffic flowing between devices on your network. If an attacker gets onto one machine and tries to break into others (this is called “lateral movement”), we spot it and shut it down. We can even set up decoy systems that lure attackers into revealing themselves before they reach anything real.
We continuously check your Microsoft 365, SharePoint, Teams and OneDrive for risky settings — files shared with the wrong people, admin accounts without proper protection, or third-party apps with too much access. When something drifts out of line, we flag it and help you fix it.
We regularly scan your systems for out-of-date software, missing security patches and known vulnerabilities. Instead of a scary 200-page report, we give you a prioritised list: fix this first, then this, and these can wait. We also keep a live inventory of every device and application on your network so nothing hides unprotected.
These aren’t part of the core platform, but many of our clients add them for a more complete picture. We can bundle them into the same monthly bill.
Microsoft doesn’t back up your data properly. If someone accidentally deletes a mailbox, or ransomware encrypts your files, Microsoft’s built-in recovery won’t always help. We run daily backups of your Exchange, OneDrive, SharePoint and Teams — stored separately from your production environment — with fast restores when you need them.
We set up and manage the technical records that stop criminals from sending fake emails that look like they’re coming from your company. This protects your brand, your customers and your email deliverability.
Instead of buying and managing lots of separate security tools, you get everything above as a single managed service. Here’s what that actually means day to day.
All the layers above feed into one engine. So if a suspicious email arrives and someone clicks it, and then that person’s account starts behaving oddly, we see the full picture instantly — not three separate alerts that someone has to piece together.
When something bad is confirmed, the platform takes action automatically — isolating the affected device, locking the compromised account and removing the malicious files. Our SOC reviews every automated action and handles anything that needs a human judgement call.
Our Security Operations Centre is staffed around the clock — weekends and holidays included. These are real security analysts, not just software. They investigate alerts, hunt for threats and take action on your behalf. Your Diamond IT team stays your single point of contact throughout.
Your business runs on computers, email and data. A single ransomware attack can shut you down for weeks and cost tens of thousands to recover from. We stop those attacks before they get that far.
One platform, one team, one predictable monthly cost. No surprise invoices, no juggling five different vendors and no need to hire a full-time security person.
Instead of hoping nothing bad is going on, you’ll actually know. We monitor your environment around the clock and show you what we’re finding — threats stopped, risks flagged and actions taken — so you’re never in the dark.
